FAQ - Frequently Asked Questions

Who is Bill’s Auto Parts, Inc.?
Bill’s Auto Parts, Inc., located in Cumberland, Rhode Island, is a family run business operating since 1932. We have established a reputation for excellent customer service and satisfaction. We have been recognized locally and nationally for being environmentally friendly in the recycling of our vehicles. See our Awards page and Affiliations page for specific information about our operation.

Which side is the left side/right side?
For our purposes, assume that you are sitting in the vehicle. The Left is the driver side and the Right is the passenger side.

Who do I contact if I have a problem with parts?
In the unlikely event, call our toll free number 800-725-6181. Have your invoice handy, we may need some information. Explain the situation to our representative and we will get you the help that you need right away. Please do not remove the parts from your vehicle until you have spoken with one of our representatives.

How do I return a part?
Contact us at 800-725-6181, describe the problem and we will work with you to get the part returned promptly. Our first priority is to get you the correct part. Please read your slip for any warranty issues.

Is it possible for me to remove my own parts?
If you are local we encourage you to come down and remove your own parts. You will not only have the benefit of saving money, but you will get to see how well organized our facility is. All of our vehicles are drained and blocked up for customers to have access to 99% of the parts. Customers are given a slip identifying the exact location of the vehicle. We also offer carts to make it easy for customers to navigate the property with their tool box and the parts removed.

Can you explain shipping and handling charges?
Shipping and handling are usually quoted with the price of the part. If you are unsure, please ask your representative.

Our shipping is typically UPS ground. We prefer not to ship overnight as the prices can be very high. For parts too large for UPS or other standard delivery means, we ship by commercial truck. The price quoted for delivery of these larger items is based on delivery to a business address. For delivery to a residential address the large items have to be transferred to a smaller “local” delivery truck at an additional fee of approximately $70.00. The estimated time required for delivery is based on weekday deliveries. If a used auto part is in route on a weekend, additional time will be required to get the part to you. Saturday delivery is not a standard delivery day.

Why I might need to refer to the VIN number?
The VIN or Vehicle Identification Number contains a code that includes vital information on your particular car. It may be necessary to review this code to assure that you get the correct transmission or engine as well as ECU computer or other component. You can find this number on the title or on a riveted tag on the dash near the defroster vent in front of the driver. We may also need the date of manufacture. It usually is in the upper right corner of the tag on the driver door jam.

What does a "Graded Part" mean?
Parts grading is our way of quantifying the high level of quality in the products we provide. All used auto parts are assigned an "A" or "B" designation depending on the mileage (If a mechanical part) of the vehicle it was removed from, or it's condition (If a body part).

What does "A" or "B" graded parts signify?
Grading is based on any necessary repair time required to make the panel "like new." Definition of "A" and "B" grades on sheet metal body parts:

"A" grade parts have less than 1 unit of repair necessary.
"B" grade parts have less than 2 units of repair necessary.
An entire front end or rear body sheet metal assembly in "A" condition will have less than three units of repair necessary.
An entire front end or rear body sheet metal assembly that is "B" grade will have less than 6 units of total repair necessary on the entire assembly.
A "unit" is defined as damage not exceeding the surface area of a common credit card in size.

Definition of "A" and "B" grades on used mechanical parts:
The grading is based on mileage.

"A" parts have less than 60,000 total miles, or if over 60,000 miles, cannot exceed 15,000 miles per model year of age.
"B" parts have more than 60,000 total miles on them and have exceeded 15,000 miles per model year of age. " B" parts cannot exceed 200,000 total miles regardless of age.

Is the labor covered under your warranty?
All of our parts are covered by a product-only warranty. We do not offer labor warranties at this time.

Internet Warranty?
We offer a unique warranty for our internet customers. It is a 90 day parts warranty with a 30 day “No Hassle” Warranty. The “No Hassle” warranty allows you to return a part without question. All we ask is that you pay to have the part returned. No matter what the reason please call our office to let us know that a part is being returned. We want to make sure that the appropriate credit/refund is given. When calling, be sure to tell the salesperson you are viewing the part or purchased the part from "billsautoparts.com."

What is an extended warranty?
Purchasing the extended warranty option could extend the standard 90 day parts warranty to Lifetime. As long as you own the car! There is an extra charge for the extended warranty and is not reflected on the parts price that is shown on our web site. Ask one of our auto parts specialists about extended warranties during business hours (800) 725-6181. At this time we do not offer labor warranties.

How long will it take for me to receive an answer on my "request"?
Generally, it takes approximately 24 hours to receive an answer on your request. On the weekends it may take a bit longer, sometimes until Monday.

Who pays the freight costs on used auto parts that are returned?
We do if the incorrect part was sent, was not in the condition stated at the time of the sale, or failed with in the warranty period. You pay the freight if the used auto parts were ordered incorrectly (incorrect information) or was sent back as part of the 30 day "no hassle" warranty.

How can I check on the status of my used auto parts?
Most parts will ship within 24 hours. If you feel you have waited too long, please call our office 800-725-6181 and we will track it for you.

What if my part is damaged in shipping?
You must sign for the shipment as "received damaged". As the carrier is responsible for the used auto part if you sign for it as DAMAGED. After signing for and receiving the damaged part, contact us by phone to start the damage claim and part replacement process. We will instruct you on the procedure. We photograph our packages before they leave our office. Please take a photograph of the package if you have a camera. Do not dispose of the packing material. Sometimes it is needed to show the carrier that the package was mis-handled.

What does Interchange mean?
Our database includes a system that matches your request with all possible identical parts. For example, several Chevrolet’s may have the same starter or other component. Also the used parts that you need may span several model years. The system is very reliable. Please be as accurate as you can when you fill in the search information fields. If you are unsure, call us during business hours and we will be happy to help.

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FAQ - Frequently Asked Questions

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